Reference

Terms and Conditions That Govern Your Account

These terms set out the rules between you and 599bed when you open an account, make deposits via bKash, Nagad or Rocket, and use any part of the platform.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredSubject to eligible regions
599bed Terms and Conditions That Govern Your Account
HOW WE OPERATE

How 599bed Handles Your Account and Data

We hold your account data securely and process payment information only through the wallet rails you authorise — bKash, Nagad or Rocket. No card details or wallet PINs are stored on our servers; those stay with your wallet provider. Here is how we manage the key areas that affect your account.

Account Security Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.
Data Retention We keep transaction records and account activity logs for as long as required by applicable regulations in your eligible region. You may request a summary of your data through the Help Centre.
Payment Verification Every bKash, Nagad and Rocket deposit is matched against your registered wallet number before it credits. Withdrawals go through an identity check on first request to confirm the wallet belongs to the account holder.
Requesting Changes To update your registered mobile number, wallet details, or request account closure, submit a verified request through the Help Centre. Changes to payment details require re-verification before they take effect.
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on 599bed to ask about a specific clause, a payment dispute, or an account restriction. Our team responds in English for Bangladesh.
Email Support Send a detailed query to our support address for written confirmation of how a term applies to your account. Useful for bKash or Nagad payment disputes that need a paper trail.
Account Help Centre Log in and visit the Help section to submit a formal terms-related request, track its status, and receive a response tied directly to your account record.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most from people in Bangladesh. For anything not listed here, reach us through live chat or the Help Centre.

These terms apply to anyone who opens an account on 599bed. Eligibility depends on your age under local law and whether your region is currently supported. Access is not available everywhere.

No. Deposits must come from a wallet registered in your own name. A mismatch between the sending wallet and your account triggers a manual review and may delay or return the funds.

We notify you through your registered account before material changes take effect. Continuing to use the platform after that notice means you accept the updated terms.

Log in and go to the Help Centre, then submit a data request. We will compile your transaction history and account activity and send it to your registered contact within a reasonable period.

Sharing login credentials, running multiple accounts, using mismatched payment wallets, or accessing the platform from a restricted region are all grounds for suspension or closure under these terms.

Submit a closure request through the Help Centre. Any pending withdrawals to your Rocket, bKash or Nagad wallet will be processed before the account is closed, subject to standard verification.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.