What Data We Collect and Why We Hold It
We collect the information you provide when you register — your name, email address, phone number and account credentials. When you make a payment through bKash, Nagad or Rocket, we log the transaction reference and wallet number to verify the transfer and credit your account correctly.
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We do not store your full mobile banking PIN or password at any point. Device data — the type of handset you use, your browser version and your IP address — is collected automatically each time you access the platform. We use this to detect unusual
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login attempts and keep your account secure. Usage data, such as which sections of the platform you navigate or how long a session runs, helps us improve the account experience over time. We may share limited data with payment processors and identity verification services where required
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to complete a transaction or meet our obligations. We do not sell your personal data to third parties for marketing purposes. Retention periods vary by data type: account credentials are held while your account remains active; payment records are kept for the period required under applicable
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financial rules. Your use of this platform and the applicability of this policy depend on local law and the eligible regions we serve in Bangladesh.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.